Shipping Policy

Processing Times

Legha Designs pins and pendants typically require approximately 1–3 weeks for order preparation and dispatch after an order is placed.

From order placement through final delivery, customers should generally allow an estimated 2–6 weeks, including preparation and carrier transit. This is an estimate, not a guaranteed delivery window.

Actual delivery times may vary depending on destination, carrier service, supplier availability, holidays, customs, and unforeseen delays. We will contact customers if we become aware of a substantial delay affecting their order.

Shipping Rates

We offer free standard shipping within Canada on orders of CAD $200 or more.

For Canadian orders below CAD $200, shipping charges are calculated at checkout based on the available carrier services, delivery address, and package details.

Orders shipping to the United States are subject to the available shipping rates displayed at checkout.

Carrier transit begins after an order has been dispatched and handed to the shipping carrier. Transit time is additional to the order preparation period.

Packaging and Multi-item Orders

Each selected pin or pendant is packed individually in its own presentation box and protective shipping package. Our planned shipping package uses a corrugated carton, internal cushioning and a waterproof outer mailer.

Multi-item orders may arrive in separate parcels. Items may be dispatched once all items are ready, and the longest applicable processing timeframe may apply to the order. Tracking information will identify the parcels when available.

To request separate shipments, contact us before placing your order. Additional shipping charges may apply.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing tracking information, when available.

Tracking information may take up to 48 hours to update after the shipping label has been created.

Delivery Estimates

All processing and delivery dates are estimates and are not guaranteed.

Legha Designs is not responsible for delays caused by shipping carriers, customs, weather, labour disruptions, incorrect addresses, or other circumstances outside our reasonable control.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Contact us as soon as possible if you need to correct your address. Address changes cannot be guaranteed after an order has been processed or shipped.

Legha Designs is not responsible for packages delivered to an incorrect address provided by the customer. Additional shipping charges may apply if an order must be resent.

Lost or Delayed Packages

If your tracking information has not updated or your package appears to be delayed, contact the shipping carrier first and then contact us with your order number.

We will assist with a carrier inquiry where possible. However, we cannot guarantee replacement or reimbursement for packages marked as delivered by the carrier.

Damaged Packages

If your order arrives damaged, contact us within seven days of delivery.

Include:

• Your order number
• Clear photographs of the product
• Photographs of the shipping packaging
• A description of the damage

Please retain all original packaging until the issue has been reviewed.

International Orders

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Unless these charges are collected at checkout, they are the customer’s responsibility. Legha Designs does not control these charges and cannot predict their amount.

International shipments may also experience customs-related delays.

Questions

For questions regarding shipping or delivery, please fill out the contact form.