Shipping Policy

Processing Times

Most Legha Designs products require approximately 2–4 weeks for processing and logistics before shipment.

Certain made-to-order, customized, or specially prepared products require approximately 4–6 weeks for preparation, followed by 2–4 weeks for processing and logistics. These products may therefore require approximately 6–10 weeks before shipment.

The applicable processing timeframe is displayed on each product page. Processing times are estimates and may be affected by order volume, manufacturing delays, holidays, supplier delays, or other circumstances outside our reasonable control.

Shipping Rates

Shipping rates and available delivery methods are calculated at checkout based on the delivery address, package details, and selected carrier service.

Carrier delivery time begins only after the order has been processed and handed to the shipping carrier. Carrier transit time is additional to the processing timeframe shown on the product page.

Orders Containing Multiple Products

Orders containing products with different processing times may be shipped together once all items are ready. The longest applicable processing timeframe may therefore apply to the entire order.

To request separate shipments, contact us before placing your order. Additional shipping charges may apply.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing tracking information, when available.

Tracking information may take up to 48 hours to update after the shipping label has been created.

Delivery Estimates

All processing and delivery dates are estimates and are not guaranteed.

Legha Designs is not responsible for delays caused by shipping carriers, customs, weather, labour disruptions, incorrect addresses, or other circumstances outside our reasonable control.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Contact us as soon as possible if you need to correct your address. Address changes cannot be guaranteed after an order has been processed or shipped.

Legha Designs is not responsible for packages delivered to an incorrect address provided by the customer. Additional shipping charges may apply if an order must be resent.

Lost or Delayed Packages

If your tracking information has not updated or your package appears to be delayed, contact the shipping carrier first and then contact us with your order number.

We will assist with a carrier inquiry where possible. However, we cannot guarantee replacement or reimbursement for packages marked as delivered by the carrier.

Damaged Packages

If your order arrives damaged, contact us within seven days of delivery.

Include:

• Your order number
• Clear photographs of the product
• Photographs of the shipping packaging
• A description of the damage

Please retain all original packaging until the issue has been reviewed.

International Orders

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Unless these charges are collected at checkout, they are the customer’s responsibility. Legha Designs does not control these charges and cannot predict their amount.

International shipments may also experience customs-related delays.

Questions

For questions regarding shipping or delivery, please fill out the contact form.